ABOUT US

Background

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Welcome to Coles of London. We have had the privilege of supplying the USA with fine writing instruments and accessories for over 20 years.  We have the distinction of partnering with iconic fine writing brand, Visconti from Florence, Italy as well as the global luxury brand, S.T. Dupont from Paris, France. Each member of the Coles of London team are passionate about pens and take the greatest care in delivering the best customer experience and the finest writing instruments in the Industry.

 

Our Goal

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We are a company premised on creativity, our love for writing and active engagement with the pen community. To that end we strive to energetically engage with the fountain pen community via: pen events, pen shows and through our social media channels.  Our goal is to positively involve all our audiences and the pen community at large and share our passion for pens and the joys of artistic expression through fine writing.

 

Our Mission

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Our mission is to always exceed expectations as the premier distributor of fine writing instruments in the USA. This means fulfilling our company objectives:

1. We are a committed partner to each brand we represent. Our focus is building long term success based on trust.

2. We are a committed supplier to retailers nationwide and we remain steadfast in our dedication to excellent quality, exclusive designs and great customer care.    

3. We provide the highest degree of customer service to all those who share a passion for fine writing. Including our retail partners, pen enthusiasts, pen collectors and most importantly our brand partners.

 

Events

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The Coles of London team attend specialist pen shows all over the USA where we engage and interact with like-minded pen enthusiasts. We also exhibit at major US trade shows including ‘Couture’.

 

Customers

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Coles of London is constantly expanding and currently supplies over 500 of the finest retail stores across the USA. Our professional sales team is hard working and committed to providing an exceptional customer experience.

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Technology 

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Coles of London utilize the latest technology to ensure the highest levels of quality, efficiency and customer support.

 

Marketing and Communications

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Coles of London strives to keep our customers consistently updated on the latest new pen launches and news.

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• Building brand awareness using Social Media with a focus on exciting and engaging new content via Instagram and Facebook and direct marketing to customers

• In house photography creating ‘Lifestyle’ images of our products

• Promoting relationships and actively engaging with pen bloggers and influencers

 

Our Team

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The Coles of London team is a young, dynamic group of hard working pen enthusiasts.

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• Customer Service team: Our dedicated in-house customer service team offer all customers exceptional service and care.

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• Sales team: Our specialist sales team offer unrivaled knowledge and experience of the USA fine writing industry. Focus is given to nurturing and building relationships and business with current customers and also identifying and working with exceptional new retail partners. Our sales team is regarded by many as the most professional in the US fine writing industry.

 

Mark Cole: Owner and founder. Born in London, England, Mark is a qualified Chartered Accountant with PricewaterhouseCoopers. Passionate about pens and with more than 20 years’ experience in the fine writing instrument industry, he moved to the U.S. in 2006 to open Coles of London. To this day, Coles of London is regarded as the premier distributor of luxury writing instruments in the USA.

 

Michael Hujara: Chief Operating Officer. Born in Pforzheim, Germany, Michael has over 20 years experience in the fine writing and jewelry industries. Michael has enormous knowledge and passion for fine writing instruments and widespread contacts throughout the industry

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Les Mann: VP Sales Art Of Fire. With over 20 years of experience in the cigar accessory channel, Les is known throughout the industry for his passion, dedication and commitment to the S.T. Dupont brand.  Through his vision and understanding of the luxury segment, he and our team continue to position S.T. Dupont as the ultimate accessory available to the trade.  Les has also developed and marketed strategic and successful co-branding partnerships which mirror the quality, design and heritage of the S.T. Dupont brand, benefiting our retail partners and consumers around the globe.

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For further information please don’t hesitate to reach out to us.